We will accept returns or exchanges at our expense if for any reason the product is faulty or not working properly when received (all items are tested before shipping to minimise any faults). If the product fails within 6 months of the purchase date due to being faulty, we will replace or repair the product, you may be required to cover shipping costs.
Warranty does not cover incorrect wiring causing switches to short out or too heavy of a load ran through the them which causes the contacts to stick together and button to not function properly. Please read and understand the wiring diagrams or get in contact with us via email if you are unsure about wiring.
Warranty also does not cover product blemishes caused by harsh environments such as salt water and possible UV damage.
Returns and refunds:
There is no returns or refunds on any laser etched buttons due to change of mind or incorrect purchase once we have laser etched your buttons. The laser etching is a service we provide on a made to order basis, we insist you buy one first and see if they are what you are after before ordering a large amount. You can cancel your order if we have not yet started processing your order due to change of mind but any refunds made through PayPal will now carry a 2.9% surcharge due to PayPal not refunding seller fees on sales. If you have any concerns about this we can direct you to the PayPal policy.
We will replace or refund any items that were incorrectly shipped, faulty, or damaged in transit. If you do receive a damaged item, please take pictures of any damaged packaging and items so we can process an insurance claim. Refunds may be eligible depending on the circumstances. If the error is on our part, we will of course offer a refund or replacement.
Please note in compliance with Australian consumer law the buyer is responsible for return shipping costs under warranty related issues.